BECU credit union - Everett Financial Center

I have been to this Branch a few times since it's one of the only ones that you can do everything you need to do. The customer service has been good, other than one tell her I dealt with in the past. I didn't want to take too many pictures as it's a bank, and I'm not sure how they would feel about me taking pictures inside. Lol! Overall I like the bank and will always come here if needed.

BECU has various options of banking from single individuals and seniors to a muligenerational families BECU ensures your essential business is taken care of. The tellers, customer services, and the drive-through banking employees put the BECU customer first. They are outstanding with excellent customer. The main branch location has a convenient handicapped entrance and plentiful disabled parking. Beautiful Christmas decor!

I usually don’t leave reviews, but Tyler Helvey was super helpful. I was initially in to ask a question about 2 factor authentication and he was quick to help and even got my credit limit raised among other things. Super thorough and straightforward. He even gave me his business card should I need any help in the future. Please give him my regards!

We had a terrible experience in this branch. I would not recommend BECU to anyone. My father passed away and he had a LOC open. I went in to pay it off (as his son). I didn’t want any personal info. Mom gave me his account number and asked for me to pay it off. The teller and the manager (happy to share names to management ) were less than helpful. Required mom to be there to deposit a check into the account. I had to leave to go get her (not close) but brought her in anyway. They literally had her in tears. We didn’t want to close it. Just pay it down to 0. That wasn’t an option. What?? No on le could explain to us why. Not even the manager. She just said the system won’t let you pay it to 0. When we said ok then close it. There was a fee to do so. WhT ?? This was a widow and son trying to clean up dads outstanding debts. She paid on time every month. Never late. Ended up costing her nearly $1500 to close it when the monthly interest was only $600. No one could explain. This was really bad. We would love to escalate this as my mom feels she was taken advantage of.

I have banked with BECU for 20 years, I appreciate this small town local bank. This location is especially frustrating. I have never been able to get in and wait less than 45 minutes to see someone. This has been consistent for years, doesn’t seem like they are interested in reducing this wait time for their customers. Its hard for working folks to visit during the week. When I do finally see someone they are always very helpful.

Zero stars if I could give such a rating. ABSOLUTE THIEVES. They charge more fees than Bank or America or Wells Fargo, including in some instances overdraft charges on declined debit charges they do NOT pay, that didn't overdraft anything. They LIE about this and call it "industry standard" as if stealing customer money is ever justified if it is considered "standard" by a corrupt industry. Dump BECU and get a overdraft fee free account with Chime or other similar online banks. If enough consumers dump BECU they will go out of business and all banking customers will be better off for it.